Privacy Policy
Introduction
Your information deserves responsible handling. This Privacy Policy describes how TEKWORA collects, uses, stores, and shares personal information when you browse our website, purchase digital products, or communicate with our team.
1. Information You Provide
When you interact with TEKWORA, we may receive your name and email address; billing and transaction details; product orders and purchase history; support messages and correspondence; and information submitted through website forms. We collect information reasonably necessary to operate our website, complete transactions, provide customer support, and meet legal obligations.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including IP address, browser and device information, operating system, pages visited and interaction information, visit dates and times, referring sources, and basic website performance and diagnostic information.
3. Why We Use Your Information
We may process your information to verify purchases and deliver digital products; answer questions and investigate delivery issues; understand visitor activity and improve our website; send transaction-related messages; send promotional communications where legally permitted; identify suspicious activity and prevent fraud; and comply with legal obligations.
4. Payment Information
Purchases may be processed through independent payment gateways. The payment provider may collect payment credentials, billing information, and transaction details under its own terms and privacy policy. TEKWORA does not intend to store complete payment card numbers or security codes on its own website systems.
5. Cookies and Website Technologies
Our website may use cookies, pixels, and similar technologies for essential website functionality, visitor preferences, traffic and performance analysis, campaign measurement, and advertising activities where applicable. You can manage cookie preferences through available website controls or browser settings. Where required by law, non-essential tracking technologies will be used only after obtaining appropriate consent.
6. When Information May Be Shared
TEKWORA does not sell personal information to third parties. We may share limited information with payment processors, website hosting providers, email delivery services, analytics providers, customer support systems, security and fraud prevention providers, professional advisers, and legal authorities where necessary.
7. Email Preferences
If you subscribe to marketing communications, you may receive product updates, new releases, offers, and relevant resources. You can unsubscribe using the link included in promotional emails. We may still send essential messages relating to purchases, account access, transactions, or legal obligations.
8. Data Storage and Protection
We use reasonable administrative, technical, and organizational safeguards to protect personal information. Access may be restricted to authorized personnel and service providers who need it for legitimate business purposes. No online service can guarantee complete protection against every possible security incident.
9. How Long We Retain Information
We retain personal information for the period reasonably necessary to fulfil the purposes for which it was collected. Certain information may be retained longer to maintain financial records, handle disputes, prevent fraud, or comply with applicable legal requirements.
10. Your Privacy Choices and Rights
Depending on applicable law, you may be entitled to request access to personal information, correction of inaccurate information, deletion where legally permitted, withdrawal of consent where processing depends on consent, and exercise of rights relating to marketing communications. Contact our privacy address. We may need to verify your identity before responding.
11. Information About Children
TEKWORA does not knowingly collect personal information from children in circumstances prohibited by applicable law. If you believe a child has submitted personal information to us inappropriately, contact us so we can investigate and take appropriate action.
12. External Websites
Our website may link to payment providers, AI platforms, marketplaces, or other external services. These websites operate independently and their information-handling practices are governed by their own privacy policies.
13. International Data Processing
Depending on our service providers, information may be processed or stored outside your country. Where applicable, we will take reasonable steps to comply with relevant data protection and cross-border transfer requirements.
14. Updates to This Policy
We may revise this Privacy Policy when our business practices, technology, or legal requirements change. The latest version will be available on this page with its updated effective date.
15. Contact Our Privacy Team
TEKWORA Privacy Contact
Email: contact@support.tekwora.com