Refund & Cancellation Policy
Introduction
At TEKWORA, we believe customers should know exactly what they are purchasing and what to expect after completing an order. Our products are delivered digitally, which means customers may receive immediate access to downloadable files, resources, templates, and other materials. This policy explains how we handle cancellations, refund requests, and purchase-related problems.
1. Understanding Digital Purchases
TEKWORA specializes in digital resources. Unlike physical merchandise, digital products cannot be returned in the traditional sense once files have been delivered or accessed. We handle refund requests according to the nature of the issue, the product description, the applicable offer, and consumer protection requirements.
2. Our Refund Review Period
Customers may submit an eligible refund request within 30 days of the original transaction date, unless a different period is expressly stated on the applicable product offer. A request submitted within this period does not automatically qualify for a refund. Each request is assessed according to the conditions below and applicable law.
3. Situations We May Consider
- A payment was successfully charged more than once for the same order.
- The purchased product was not delivered and our support team cannot resolve the delivery issue.
- Essential files are missing, damaged, or inaccessible and cannot reasonably be replaced.
- The product contains a material discrepancy from its advertised description.
- A verified technical issue prevents access to the purchased content and cannot be resolved.
4. Requests That May Not Qualify
- You changed your mind after purchasing.
- You did not review the product description or included contents.
- You expected different results from using the product.
- You were unfamiliar with the license attached to the product.
- You purchased a product that is compatible with the specifications disclosed on its sales page.
- You did not use the product after purchasing it.
5. How to Submit a Request
Send an email to [SUPPORT EMAIL] with your name and purchase email address, product name, order or transaction reference, a description of the issue, and supporting screenshots or other relevant information if available. Use the subject line “Refund Request – TEKWORA.”
6. Review and Processing
We aim to acknowledge refund requests within 3–5 business days. If approved, refunds will generally be sent to the original payment method through the payment provider. The time required for funds to appear depends on the provider and financial institution.
7. Access After Refund Approval
Where a refund is approved, access to the relevant product may be withdrawn. This may include download links, customer account access, or other product resources, subject to applicable law. A customer who receives a refund may not continue using, selling, distributing, or commercially exploiting the refunded product unless expressly permitted by law.
8. Duplicate Orders and Billing Errors
If you believe you have been charged incorrectly, contact us with the relevant transaction details. We will investigate the payment records and coordinate with the payment provider where necessary.
9. Policy Changes
TEKWORA may revise this policy to reflect changes in our products, payment arrangements, or legal obligations. The version published at the time of your purchase will be considered alongside any applicable mandatory consumer rights.
10. Contact
TEKWORA Customer Support
Email: contact@support.tekwora.com